Privacy Policy
Our commitment to protecting your privacy and personal data
Introduction
Welcome to our Privacy Policy. This document explains how we collect, use, and protect your personal information when you use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and contact details you provide when registering or contacting us.
- Usage Data: Information about how you interact with our website, including pages visited and time spent.
- Device Information: Details about the device you use to access our services, such as IP address, browser type, and operating system.
- Content Data: Audio and video files you upload for transcription, and the resulting transcripts.
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To process your transcription requests
- To notify you about changes to our services
- To provide customer support
- To gather analysis or valuable information to improve our services
- To monitor the usage of our services
- To detect, prevent, and address technical issues
Third-Party Services
We may employ third-party companies and individuals to facilitate our services:
- AI Services: We use artificial intelligence technology to process your media data.
- Payment Processing: We use Creem to process payments.
- Analytics: We may use analytics tools to understand how users interact with our services.
Your Content
Ownership
You retain all rights to any content you upload and the resulting transcripts. We do not claim any ownership of your content.
Data Retention
- Uploaded Media Files: Your uploaded audio/video files will be automatically deleted after 3 months.
- Transcription Results: Transcripts and subtitles will be retained until you delete them.
- Account Data: You can delete your projects and data at any time in your account settings.
- Account Deletion: After account deletion, all your data will be permanently removed within 30 days.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Restrict or object to data processing
- Data portability
To exercise these rights, please contact us.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.